Terms and Conditions
The following Terms and Conditions set out the sole basis on which you can place orders for products with The Schoolwear Shop Ltd. The available products are either as detailed on the online web-site or, following contact with the shop, other products referred to in paragraph 6B) below which are not available online but are ordered directly from The Schoolwear Shop Ltd. By placing an order for goods with The Schoolwear Shop Ltd you are confirming that you have read, understood and accepted these terms and conditions.
The retail supplier of the goods featured is The Schoolwear Shop Ltd which is sometimes referred to as The Schoolwear Shop but trades solely as a Limited Company with a Registered Office at 34 Sorrel Close, Wootton, Northampton NN4 6EY. Company Registration Number 05215700 (England & Wales). VAT number 844 7007 29.
You may contact us for general enquiries by email to firstname.lastname@example.org or phone us on 01604 635828.
Online orders may only be placed for products, sizes and colours which appear on the web-site - with the drop down menus providing the further details as required - as this indicates immediate stock availability in most cases. These orders will be processed exactly in accordance with the web-site details as requested by the customer.
Orders must not be placed online specifying a product, size or colour with a covering note stating that another non listed product, size or colour is actually required in substitution as these will not be readily available and such orders will not be accepted. An early visit or email to the shop is strongly recommended if your products are not shown on the website.
A contract is formed between The Schoolwear Shop Ltd and yourself only when we confirm despatch of the goods you have ordered on the online web-site. Until the goods are despatched the order may be refused, refunded and cancelled by The Schoolwear Shop Ltd.
Orders for personalised items and goods made to a customer’s specification or for non-contract bulk supply orders which you have been notified by confirmation email as having been accepted by The Schoolwear Shop Ltd cannot be cancelled, amended or returned thereafter. Pease read all sections of paragraphs 6) and 14) for further details of these Special Terms and Conditions.
3) Information for Courier/Postal Deliveries
We aim to despatch all items within 7-10 working days of the online order being placed, but in off-peak times this is likely to be sooner. We cannot guarantee that orders placed after 20th August in the extremely busy ‘back to school period’ will be delivered by the start of the new school year, therefore an earlier online delivery order or a visit to buy your garments in-store is strongly recommended.
Delivery will be by either courier subject to geographic location or by Royal Mail delivery, and the current delivery charge is detailed within the delivery information form.
For courier deliveries, a signature is required upon receipt of the delivery, the parcel will not be left unattended. Please ensure you nominate a delivery address where a signature can be obtained, perhaps with a neighbour who you are fairly sure will be at home, otherwise the package will not be left. If the customer requests that a parcel is to be left in an insecure location, or at an address other than the nominated delivery address, The Schoolwear Shop Ltd or our courier accept no liability for loss or damage. Delivery is usually during business hours Monday to Friday. Delivery times cannot be guaranteed. If after a reasonable number of attempts have been made to deliver a package, which is still unsuccessful, the package will be returned to us by the courier company, where a refund for the goods only will be made by our specialist third party to the original card used for the purchase.
4) Incorrect Delivery
If you receive an order that is incorrect, which maybe because the quantities, sizes or colours are not precisely as ordered and as detailed on the web-site or the goods are damaged, The Schoolwear Shop Ltd will rectify any shortages and replace or repair any damaged goods or refund to you the amount you paid for the items plus any return postal charge you have incurred. The Schoolwear Shop Ltd must be notified about the problem by email within 3 working days of the receipt of the order as after this time we are unable to correct discrepancies and thereafter any incorrect goods which you need to return must be returned within 10 days. Please feel free to telephone us to discuss such occurrences but, as we are not always able to answer telephone enquiries at our busiest time of the year, we request and strongly recommend that you send an e-mail which includes your telephone number to email@example.com stating the problem as soon as you open the package and become aware of the discrepancy.
All returns must be notified by the use of the Returns Form for which there is a link at the end of these Terms and Conditions and also on the Home page. Please complete the form and enclose it along with your return items, all of which must be in their original packaging complete with barcode and item description label. Returned goods must be unworn and in perfect condition for resale unless they have been subsequently found to have a manufacturing fault. No return will be accepted for hygienic reasons in respect of gum shields, or opened packages of tights, socks or other such personal items. Your Statutory Rights remain unaffected.
With the Returns Form is a letter setting out the procedures to be followed to which you must adhere in order to be sure of a successful outcome. We will endeavour to process all refunds within 10 days of receipt of the returned goods, however, at busier times such as the 'back to school period' please allow up to 28 working days. You will be notified by email or post as soon as the refund has been processed and the form of repayment used.
Further details of the additional Terms and Conditions for return of a customer’s specification products which are not available on the web-site are detailed in paragraphs 6B) and 14) below.
6) Returns Terms & Conditions
Returns terms and conditions differ depending on whether the goods were purchased with or without a prior recurring annual or longer term written legal contract having been set up with a school, organisation or business person as further described below.
6A) Where a school, organisation or business person has entered into a recurring annual or longer term written legal contract with The Schoolwear Shop Ltd which requires it to hold their uniform in the store all year round and to supply its embroidered uniform items to individual customers you may return all such purchased items within 28 days of receipt in a new and unused condition with all sales tags still attached together with a copy of the delivery advice. This 28 day returns requirement also applies to general wear non-embroidered garments sold by The Schoolwear Shop Ltd which are routinely held in stock for sale to all of its customers. Returned items which are not in new or unused condition or which are returned after the approval period may not be exchanged, credited or refunded. With the exception of goods which have a manufacturing fault, returns will not be accepted if a child's name has been put onto the garment; if labels have been removed from the garment; if it is believed that the garment has been worn and laundered; if the garment is or has been soiled, stained, damaged or torn by the wearer.
Where goods are returned as having a manufacturing fault these will only be refunded subject to inspection and agreement of a fault by The Schoolwear Shop Ltd and/or return to the manufacturer for his acceptance that the goods are genuinely faulty.
If you return the whole order which is not faulty we will not refund the delivery charge as this part of our service to you has been completed. All returns are made at the customer’s expense with the exception of the return of faulty goods and these must be accompanied by the delivery note whereupon the cost of postage will be reimbursed.
6B) Where a school, organisation or business person has not entered into a recurring annual or longer term written legal contract requiring The Schoolwear Shop Ltd to hold stock of their specified goods for sale in the store then no returns, exchanges or refunds will be accepted for such items which have been specified, made or ordered by these schools, organisation or business person.
This non-return, exchange or refund policy relates to one off or special order items not routinely held in stock at the store; customer specified bulk supply orders; made to measure items or personalised goods of any sort subject only to the written acceptance by The Schoolwear Shop Ltd and/or the manufacturer that there is a genuine manufacturing fault whereupon appropriate remedial measures will apply as necessary to resolve the issue. There are other Special Terms and Conditions that apply to the type of transactions which are described in this paragraph and you are directed to read these as set out paragraph 14) below.
7) Returns Made To The Store
This service is available free of charge. If you are returning an item to our store you must please have your delivery note with you. Certain items cannot be returned, and these are fully detailed in Returns paragraphs 5), all sections of 6) & 14. If you return the whole order which is not faulty we will not refund the administration or delivery charge as this part of our service to you has been completed.
Payment of web-site orders are solely by credit and debit cards which are processed through a specialist third party. Most major credit and debit cards are accepted and the details are checked and verified by a third party to obtain an authorisation code. Only once necessary in-store procedures have thereafter been completed will despatch be confirmed and the contract become legally accepted by The Schoolwear Shop Ltd – see paragraph 2) above. The Schoolwear Shop Ltd is not involved in the payment procedures and does not record or hold credit or debit card records.
9) Quoted Prices
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this reason, an item is not acceptable, it may be returned providing it is sent back within 28 days and is in new and unused condition with all sales tags still attached. Certain products cannot be returned, see paragraphs 5), all sections 6 &14), for details. All prices shown are VAT inclusive cash prices in sterling. At times, due to on-line or in-store promotions, prices of goods displayed in and ordered through the web-site may differ from prices in-store.
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute a suitable alternative product of equal quality and value. Manufacturer labels may vary from those shown.
11) Colour Reproduction
The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate.
12) Product Range Revisions
The Company continually seeks to improve its products and reserves the right to alter, delete or add any item, colour, size or service from its range without prior notice.
13) FORCE MAJEURE
The Company shall not be liable to the Customer under the Contract in any way whatsoever for destruction, damage, delay or inability to carry out its business arising out of war or civil commotion, strikes, lockout and industrial disputes, failure of utility service or transport network, fire, storm, explosion, floods or bad weather, breakdown of machinery or plant, malicious damage, compliance with any law governmental order rule direction or regulation or any act of God or default of suppliers, third party specialists or sub-contractors. The Company shall further be under no liability to the Customer for any circumstances beyond the Company's control.
14) SPECIAL TERMS & CONDITIONS in respect of Personalised Garments, Special Order Items and Made to Order Garments.
As set out in the Returns paragraph 5) a number of personal items cannot be returned. It is a Condition of Order Acceptance by The Schoolwear Shop Ltd that all items which are made to order as described in paragraph 6B) cannot be cancelled once the order has been placed. This is due to the products' bespoke nature.
Colour, Sizes and Quantities:
Great care must be made to ensure that the correct colour, sizes and quantities are ordered. All products are delivered according to the colour, size and quantities you have ordered and are made to order and cannot therefore be cancelled or altered once the order has been placed.
Products are all made to order so can only be returned if faulty. If you wish to arrange for faulty goods to be returned, please contact us. If the product(s) is (are) confirmed as faulty by The Schoolwear Shop Ltd or, where there is some doubt by the manufacturer, we will at our discretion either rectify the problem or offer a full refund and you will incur no return postage costs. If the returned goods are found not to be faulty a fee for carriage will be charged and the goods will be returned to you with no credit being made to your account or refund given.
All products are subject to availability. Availability is usually advised when placing an order but if this is not possible we will advise of any delay as soon as possible.
15) Customer feedback
The Schoolwear Shop Ltd welcomes and learns from your feedback. We aim to deal with comments speedily and sympathetically.
Returns Form Download - click here